On the 1st of October, we'll open the doors of the first winter shelter project for North Devon’s homeless in partnership with North Devon District Council. Dubbed the Safe Sleep Service, this project aims to provide a warm and safe place for up to 20 male or female rough sleepers who will receive a light meal, bed down and be given breakfast each morning between October 1st of this year and March 31st of next, ensuring that homeless people in North Devon are able to choose to sleep in a secure, warm and dry place this coming winter.

More than staying off the streets

Along with providing a free and safe place for homeless people to sleep, this project enables individuals to establish and maintain strong and effective relationships with welfare professionals from a range of government and voluntary organisations. This ‘in-reach support’, provided at the Safe Sleep venue in the Freedom Centre will enable homeless individuals to overcome common obstacles to finding accommodation - such as lack of I.D or a rental deposit - and create an environment in which people will be able to proactively help themselves by accessing the necessary assistance to reintegrate with our community and find homes.

Our building is the perfect location for the Safe Sleep project, enabling homeless people to not only have a warm and safe location to bed down but also access the free clothing store, shower facilities and comforts that allow for non-threatening sociable engagement. Our staff, who already have experience delivering night shelters as part of NDDC’s emergency shelter statutory compliance, will ensure the smooth running of the service. An additional benefit of holding the Safe Sleep service at the Freedom Centre is the multi-agency housing hub that is based in the same building; ensuring Safe Sleep service users are able to access all the help they need to move from homelessness to appropriate accommodation in one location.

Along with our core team, we will be recruiting a number of new people in both paid and volunteer roles to support the new project and changes to our service that it necessitates. Please take a look below for the paid positions that have become available and apply if you feel this is the right step for you:

Job Vacancies:

Part-time Support Worker

Job Purpose

To provide effective and high-quality support services to homeless and vulnerable clients of the Freedom Drop-in that will encourage and enable clients to take control of their lives and make positive forward steps. The role will work with clients on a 1:1 basis and flexibly deliver services with the rest of the team and in partnership with external organisations.

Environment

The job is based at The Freedom Centre in Barnstaple and the job holder will be working for Freedom Community Alliance predominantly in the Drop-in. Clients of the Freedom Centre include those who are homeless, have substance mis-use issues, are experiencing mental health problems, offenders and ex-offenders and are likely to be suffering from the causes and effects of social exclusion, poverty and deprivation. Much of the support for Freedom Community Alliance comes through local churches, the local community and through a variety of fundraising activities.

Person specification

A mature and credible individual who is comfortable in dealing with representatives of partner agencies in a professional manner, as well as client beneficiaries of the organisation; previous experience of working with vulnerable and disadvantaged people and offenders, is desirable but not essential; ability to demonstrate and maintain a non-judgemental attitude is essential. Freedom Community Alliance is a Christian charity and the job holder will need to demonstrate an open and accepting attitude towards the Christian ethos of the charity. They will possess excellent written and verbal communication skills and be willing to function as a flexible team member covering other job roles as required.

Experience and Qualifications

  • GCSE or equivalent in English Language and Maths.
  • Experience of using Microsoft office packages or similar, especially word and outlook
  • Experience of providing support to vulnerable people is essential.
  • An understanding of risk assessments and health & safety at work is essential.
  • Experience of undertaking detailed assessments of clients’ needs would be beneficial but not essential.
  • Experience of working in a multi-agency manner would be beneficial.
  • An understanding of the issues affecting homelessness and social exclusion would be beneficial.

Remuneration

The salary for this role is £15,892 per annum pro rata based on a 37.5 hour week. This is a part time role working 14.25 hours over three days per week – 9.30am to 2.30pm

Holiday entitlement is 25 days per annum plus statutory holidays (pro rata)

Contract & reporting

This is a part-time position on a temporary contract till March 31st 2019. This role reports to the Drop-in Manager.  

Key Tasks

To welcome, get to know and understand the issues facing new clients who enter the drop-in ensuring client profiles are completed whenever possible.

  1. To maintain accurate, up to date records of client contact within laid down procedures.
  2. To support new and existing clients in a non-judgemental manner.
  3. To carry out effective assessments for clients as the opportunity arises covering the information necessary for the support requested.
  4. To provide advice, information, signposting and referrals covering a broad range of topics such as:
    • How to access additional help and support or treatment for substance use
    • How to access education, training and employment opportunities
    • How to access housing related support, both residential and floating support
    • How to access the additional therapies and services on offer at the Freedom Centre
    • How to access other health-related support
    • How to access help with benefits
  5. To maintain accurate records of client progress through the completion of internal monitoring and evaluation paperwork.
  6. Assisting clients with letter writing, form filling, making telephone calls and working on their behalf when dealing with other agencies.
  7. To participate with regular supervision from your line manager.
  8. Undertake dynamic risk assessments and evaluations of safe working practices within your role to ensure risks are managed and minimised for all staff and beneficiaries.
  9. Assist the Drop-in Manager in supporting drop-in volunteers.
  10. Develop and maintain strategic links with statutory and non-statutory service providers relevant to the work of the Drop-in.
  11. To liaise with external agencies when delivering partnership support.
  12. To attend and participate in multi-agency meetings as the need dictates.
  13. Identify personal training needs to ensure personal development and skills growth.
  14. Provide active involvement and support to all staff/management meetings as required.

To provide a professional interface to everyone interacting with Freedom Community Alliance including, beneficiaries, staff, visitors, members of the public and workers from other agencies.

Please contact us on 01271 321171 or complete an application and return to us via email: [email protected] or mail: 1 Howard Ave, Barnstaple, Devon EX32 8QA if you are interested in being considered for this role.

Financial Administrator

Job Purpose

To manage finance-related tasks for the organisation, perform budget and payroll transactions, maintain separate account such as discretionary and grant funding, and maintain accurate financial records for tax-related and charity reporting purposes. The job holder must follow company policies to process payments, approve money transfers, and keep financial statements, review reimbursements, and preparation of financial reports and end of year accounts.

Environment

The job is based in the administration office at The Freedom Centre in Barnstaple and the job holder will be working across two of the Freedom organisations: Freedom Apostolic Ministries and Freedom Community Alliance.  Freedom Apostolic Ministries runs Christian conferences and events and operates an on line mentoring and teaching programme to customers around the world. Freedom Community Alliance delivers services to vulnerable people including a drop-in service, supported housing and a therapeutic community rehab.

Person specification

The job holder will have previous experience of working as a financial administrator within a charitable organisation and possess the following skills and competencies:

  • Good attention to detail
  • Good communication skills and customer service skills
  • Good team working skills and self-management skills
  • Good organisational and planning skills

Freedom Community Alliance and Freedom Apostolic Ministries are Christian organisations and as such, the job holder will need to demonstrate an open and accepting attitude towards the Christian ethos behind the organisation’s work. The job holder will work closely with the Managing Director/CEO but will be able to demonstrate the ability to work on their own initiative and require minimal supervision.

Experience and Qualifications

  • Experience of SAGE and other book keeping software
  • Minimum 5 GSCE’s including Maths and English
  • Competence in using Microsoft Office programmes especially Excel and Word
  • Understanding of charity accounts and SORP

Remuneration

The remuneration will be based on a salary of £19,000-£21,000 depending on experience.

Holiday entitlement is 25 days per annum plus statutory holidays.

Hours: 9.00 am to 5 pm Monday to Friday – 37.5 hours per week with ½ hour unpaid lunch break.

Contract & reporting

The role reports directly to the Managing Director.

The Financial Administrator will be responsible for

a. Bookkeeping

  1. Enter into Sage all purchase invoices, payments, sales invoices and receipts for Freedom Community Alliance
  2. Reconcile all bank accounts across the group and its separate entities
  3. Ensure that all transactions are reconciled
  4. Maintain nominal codes records

b. Management Accounts

  1. Prepare the monthly management accounts to assist the management in assessing the position of the businesses.

c. Budgeting and Planning

  1. Assist the Managing Director in the preparation of budgets
  2. Provide staff with the financial information they need to help them monitor their budgets
  3. Prepare and update cash flows

d. Cash Management

  1. Ensure all cash is reconciled to takings and banked

e. Invoice Management

  1. Payment of correctly authorised invoices
  2. Prepare sales invoices as instructed
  3. Exercise credit control on sales invoices
  4. File all sales and purchase invoices

f. VAT

  1. Ensure VAT is correctly analysed in SAGE
  2. Preparation of VAT return and payment of VAT

g. Communications

  1. The first point of contact with our bankers
  2. Supervision and maintenance of all bank mandates
  3. The first point of contact with our Accountants
  4. Contact point for both Charity Commission and Companies House

Please contact us on 01271 321171 or complete an application and return to us via email: [email protected] or mail: 1 Howard Ave, Barnstaple, Devon EX32 8QA if you are interested in being considered for this role.

Administrator / Receptionist

Job Purpose

The purpose of the administration role is to ensure that a high quality and effective administrative function is provided at the Freedom Centre. There will be elements of reception oversight and duties and facilities functions in this role and includes two full days covering reception at the Freedom Centre.  

The job holder will work closely with the part-time Receptionist, Drop-in Manager, Therapies Coordinator and Financial Administrator on a day to day basis.

Environment

The job is based at The Freedom Centre in Barnstaple and the job holder will be working for Freedom Community Alliance in the admin/ reception team. Clients of the Freedom Centre include those who are homeless, have substance misuse issues, are experiencing mental health problems and other life controlling problems and are likely to be suffering from the causes and effects of social exclusion, poverty and deprivation. Freedom Community Alliance is a Christian charity and as such, the job holder will need to demonstrate an open and accepting attitude towards the Christian ethos behind the charities work.

Person specification

The job holder will have a proven track record of working within an administrative function and will be able to demonstrate the ability to stay calm under pressure. They will be a friendly, efficient and professional individual with excellent organisational abilities. The job holder will be able to demonstrate the ability to work on their own initiative and require minimal supervision. They will possess excellent written and verbal communication skills, be able to provide a professional image for the charity and be willing to function as a flexible team member. It is desirable that the job holder will have previous experience of working with vulnerable and disadvantaged people such as the homeless and those affected by substance use and will be able to demonstrate and maintain a patient and non-judgemental attitude.

Experience and Qualifications

  • GCSE or equivalent in English Language and Maths
  • Business Administration experience or qualification (particularly good working knowledge of Microsoft Office packages or similar, especially Word, Excel, Outlook, Publisher and Access) is essential
  • Experience or clear understanding of good Facilities Management (including Health & Safety and Fire safety) is essential
  • Experience or understanding of working for a charity is advantageous
  • Experience of working with the vulnerable client groups mentioned above is advantageous

Remuneration

The salary for this role is £19,500 per annum for 37½ hours per week over 5 days. Holiday entitlement is 25 days per annum plus statutory holidays.  

Working hours are 9 am till 5 pm Monday to Friday with a ½ hour unpaid lunch break. However, these hours could be subject to change as the need arises within the organisation.

Contract & reporting

This is a permanent full-time position reporting directly to the Managing Director.

Key Tasks

  1. To provide an efficient, competent and professional administrative function to assist with the smooth running of the Freedom Centre.
  2. To provide a friendly and professional reception function to everyone visiting the Freedom Centre including, staff, service users, volunteers, members of the public and workers from other agencies.
  3. To have a good working knowledge of the General Data Protection Regulation and to oversee that all departments adhere to our policy regarding correct and safe use of data, including in relation to CCTV
  4. To ensure accurate records are maintained of all activities taking place such as drop-in attendance, volunteering activities, training courses, work placements, multi-agency meetings etc.
  5. To oversee inputting of statistical data into a range of software programs including Excel spreadsheets and database programmes.
  6. To be responsible for day to day administrative tasks such as room hire bookings, production of room hire invoices, producing signs, notices and posters as required, letters etc.
  7. To open and/or distribute post to relevant departments, dealing with mail relevant to your role.
  8. To review and reply to general emails and Facebook messages and send appropriate communications to other team members for the response as necessary.
  9. Provide a friendly and professional telephone answering service and dealing with enquiries as appropriate. Dealing with answerphone messages and passing to the appropriate department/person.
  10. Managing the day to day annual leave and TOIL requests and keeping accurate records in accordance with annual leave and sickness policies.
  11. To support other departments with their volunteer inductions and to oversee the induction, training, supervision and support of reception volunteers.
  12. Oversee the volunteer recruitment process, managing the DBS process, managing and updating the volunteer role descriptions.
  13. To assist in the arrangement of meetings, conferences and project team activities. This may include taking and distributing minutes as appropriate.
  14. To manage the administrative process for monitoring organisational policies and procedures by liaising with the managing director as appropriate.
  15. To do the regular health and safety checks necessary for a place of work and a public building including: general health and safety; fire safety checks; escape route checks; alarm sounder checks; first aid supplies; checking fire extinguishers and maintaining accurate records of these safety checks.
  16. To provide a health and safety induction for the staff of external partners who use the office space at the Centre.
  17. Organising annual/bi-annual checks from external safety organisations and maintaining accurate records for fire safety equipment and other equipment around the building.
  18. Organising regular fire evacuation drills.
  19. Oversee the duties of the cleaning staff and have a sound knowledge of the COSHH regulations.
  20. Oversee organising the Christmas meals for staff and volunteers in conjunction with other departments.
  21. Co-ordinate community engagement requests.

Please contact us on 01271 321171 or complete an application and return to us via email: [email protected] or mail: 1 Howard Ave, Barnstaple, Devon EX32 8QA if you are interested in being considered for this role.